Concierge is for personal assistance and authorized one-to-one communications. It is not an outreach platform. This policy applies to every call, text, voice message, destination, and delegated action made through the Service.

Allowed uses

• Calling or messaging yourself for high-value decisions, reminders, and task continuity.
• Making reservations, appointments, travel inquiries, and other personal arrangements.
• Contacting a business with which you have a legitimate personal relationship, such as customer support, a hotel, a repair provider, or a vendor serving you.
• Following up on a conversation or callback that you initiated or were authorized to manage.
• Communicating with friends, family, and collaborators who reasonably expect the communication.

Prohibited outreach

You may not use Concierge for:

• Cold calling, lead generation, prospecting, sales sequences, recruitment blasts, or mass marketing.
• Bulk, high-volume, or substantially similar calls or messages to multiple recipients.
• Political campaigning, polling, fundraising, lobbying campaigns, or voter outreach.
• Debt collection, credit repair, payday lending, or high-pressure financial solicitation.
• Robocalling, prerecorded-message campaigns, caller-ID spoofing, or evading do-not-call requests.
• Reselling access or operating an agency, call center, or communications platform on top of a personal account.

Harm, deception, and illegal content

You may not use the Service to impersonate another person, conceal AI participation when disclosure is legally required, defraud, harass, threaten, stalk, exploit, discriminate, or facilitate illegal activity. You may not transmit malware, phishing, unlawful sexual content, content exploiting minors, or instructions intended to cause physical or digital harm.

Consent, identification, and recording

You must honor opt-outs and obtain all consent required for automated or AI-assisted calls and messages. You must use accurate caller identification and identify yourself or the represented caller when required. Call recording is disabled unless separately offered; if enabled, you are responsible for obtaining every consent and making every disclosure required in all applicable jurisdictions.

Restricted and emergency uses

Do not use Concierge to contact emergency services, dispatch emergency responders, provide crisis care, control critical infrastructure, or make decisions where delay or error could cause serious injury. Premium-rate and high-fraud destinations may be blocked. International calling and other sensitive capabilities are deny-by-default unless explicitly enabled.

Enforcement

We may use rate limits, destination controls, spend caps, verification, manual review, or carrier abuse signals to enforce this policy. We may block a communication, suspend a number, or terminate an account when we reasonably believe use creates legal, safety, fraud, or carrier risk. Serious or repeated violations may be reported to carriers or authorities where required.

Contact

Questions about this document may be sent through Support.